Unit-Based Teams

Colorado Vision Essentials sees 20/20 with UBTs
A regional oversight team for Vision Essentials UBTs in Colorado has provided support and sponsorship to facility-level teams, helping those teams become successful.
07/07/2010

Sharing the secrets of a high functioning unit-based team
Ohio UBT Health Information Services formed an oversight team to help all the smaller UBTs in its purview, helping all those functional area teams improve; the entire department has seen significant improvement on a key People Pulse question.
07/07/2010

Secrets of successful innovation
What do innovative organizations have in common? Focusing on the future, harvesting 'local knowledge' and decentralization, according to management expert Andre Delbecq, who spoke at the 2010 National Quality Conference
06/22/2010

Creating a Culture of Candor
Need help getting employees on your team to speak up? Get tips from a Wall Street Journal management expert in creating a culture of candor.
05/28/2010

Make time for quality
Why frontline workers, managers and physicians should attend the 2010 National Quality Conference.
04/30/2010

Physicians on partnership: Greeting meetings
Physicians in Southern California, Colorado and Ohio talk about the advantages of convening with their co-leads and unit-based teams.
04/26/2010

What teams want: A playbook for success
Colorado's chief of Optometry reveals how UBTs help her get results.
04/05/2010

How unit-based teams help save lives
How unit-based teams helped KP's Southern California region implement the Proactive Office Encounter -- an enhancement to KP's model of preventive care.
04/05/2010

Now, on to reforming health care delivery
With Congress having passed legislation to reform health care insurance, the next step is to reform health care delivery--and the Labor Management Partnership and its unit-based teams can lead the way in showing what can be done.
03/29/2010

Surviving complexity--in the operating room and the workplace
A health care leader finds that team huddles improve patient safety, team performance and clinical outcomes--and Kaiser Permanente surgical teams in Southern California show how.
03/17/2010

How to sponsor success
Tips from a KP Georgia manager on how to support effective unit-based teams.
03/17/2010

Improving service by listening to parents
A data-driven unit-based team in the pediatrics inpatient department in Panorama City boosts its service scores by focusing on improved communication with parents about when and why their kids will be awakened during hospital stays.
02/25/2010

Little changes have big effects
A self-directed UBT in Colorado hits the ground running, making big strides in attendance and customer service in just one year.
02/03/2010

Curing information overload to lead change
How frontline teams are using data to track and improve their performance.
01/28/2010

Four ways to help your department reach its PSP goals
The Mid-Atlantic?s Reward for Results program helps the region reach its PSP goals.
01/13/2010

LMP set to gain 300 more members in Southern California
Almost 50 administrative workers in Kern County, represented by UFCW Local 770, have ratified their first contract and are now part of LMP, while nearly 250 nurses represented by SEIU Local 121 in Southern California have joined the Coalition of Kaiser Permanente Unions.
12/17/2009

The new normal: an injury-free workplace
When it comes to workplace safety, you can?t be better than the 42 housekeepers in the Northwest region?s Eastside service area, who have gone for more than a year without a single injury.
12/16/2009

Changing whole systems through unit-based teams
LMP and other KP leaders lead a daylong minicourse at the annual Institute for Healthcare Improvement conference, the nation?s foremost forum on health care improvement.
12/10/2009

Fontana team takes customer service to the customer--literally
A spirited team in Fontana saves health plan members hours of drive time by opening a satellite office in Victorville.
12/01/2009

'Turn team' tackles pressure ulcers
When a San Diego medical-surgical unit aimed to bring down the number of pressure ulcers, huddling and small tests of change led them to a turn team process that's working for patients and staff.
11/11/2009

EVS takes a new twist to improve safety
An EVS unit-based team takes a look at prevention to preserve their 400-plus days of an injury- free workplace.
11/11/2009

How to find time for your partners
Advantages and tips to meeting regularly with your co-lead partners.
11/02/2009

To get results with your team, hold back
A manager's personal experience in leading a successful unit-based teams.
11/02/2009

For this UBT, success is a big fat 0
Value compass: Quality, affordabilityDepartment: Medical/surgical, Fontana Medical Center Problem: Pressure ulcersMetric: Incidence of pressure ulcersLabor co-lead: Toni Leonen, RN, UNAC/UHCPManagement co-lead: Kathy Smith, RN, assistant department administratorSmall tests of change: Education about the Braden Scale, which identifies a patient?s risk of bed sores. After six consecutive quarters without a pressure ulcer among their patients, the nearly 100 staff members of the Fontana Medical ...
10/13/2009

Georgia pharmacy team's Rx for success
Georgia pharmacy team saves money by getting network providers to prescribe from formulary.
10/13/2009

Four things leaders can do to support their teams' success
Leadership advice from KPNW Vice President Mark Enger on how to support unit-based teams.
10/06/2009

No longer an island: Hawaii UBTs get a start in regional rollout and training
Kaiser Permanente and Union Coalition leaders welcome new Hawaii region unit-based teams and offer training on the plan, do, study, act steps of the Rapid Improvement Model.
09/08/2009

Feeling the need for speed
Physicians in Northern California's East Bay medical facilities wanted to jump start performance improvement in partnership so they brought the training to them, instead of waiting for it to reach them.
09/03/2009

Leading through difficult times
Advice from leadership guru Jim Kouzes for connecting with your team
09/01/2009

South Bay's UBT fair provides a showcases for successes--and encourages new teams
Unit-based teams at South Bay Medical Center showcase their successes and encourage new teams during their first-ever UBT fair
08/24/2009

Safety champions program resonates with staff
Safety champions at South Bay medical centers guide and educate unit-based teams that aim to create a safer workplace for employees and patients, helping teams make a 38% improvement in eight months.
07/30/2009

Pharmacists in Mid-Atlantic join partnership
By an overwhelming vote, 163 pharmacists in the Mid-Atlantic region adopt their first union contract with Kaiser Permanente.
07/29/2009

Simple solutions: Bright yellow sheet brings blood pressure down
Aiming to control patients' high blood pressure, a team in Ventura, California, comes up with a simple but effective plan that's ensuring health plan members are getting the tests they need.
07/29/2009

Why small breakdowns can be big problems--and how to fix them
A leader's firsthand report on how to root out the sources of waste and frustration in the workplace.
07/27/2009

Focusing on results
MIT researcher Tom Kochan shares findings from ?Healing Together,? his study of the Labor Management Partnership.
07/27/2009

Turning tough times into an unexpected success
Ohio?s Strongsville internal medicine team describes about how they rallied together to achieve substantial improvements in diabetes control, despite losing more than half of their providers in 2008.
07/17/2009

From worst to first, one step at a time
How an Adult Medicine team in Northern California overcame its past.
06/25/2009

Taking teams to the next level
A Kaiser Permanente Colorado leader shares his insights for leading high-performing teams
06/25/2009

Winning formula for high-risk diabetics in Mid-Atlantic
Mid-Atlantic region's Woodlawn unit-based team uses active education and teamwork to improve preventative care for high-risk diabetes patients.
06/01/2009

Partnerships, now more than ever
Cornell University's Peter Lazes discusses how labor management partnerships and unit-based teams can and will transform health care.
05/28/2009

Old-fashioned customer service does what technology can't
Woodland Hills telemetry UBT displays teamwork to achieve outstanding customer service and patient satisfaction.
05/01/2009

Team tackles service shortfalls
When management and labor team up, the Labor and Delivery unit in West Los Angeles sees a dramatic turnaround it in patient satisfaction scores.
05/01/2009

Give care better, give better care
Some 500 union delegates convene in San Jose for the 2009 Union Delegates Conference.
04/30/2009

A cut above the usual
Through several key initiatives, including a patient greeter, Colorado region's Westminster pharmacy improved its historically grim prescription wait times and patient satisfaction scores.
03/24/2009

A learning journey with my labor co-lead
Ohio Regional Medical specialties manager Cheryl Young gives tips on how she helps support and develop new labor partners.
03/13/2009

Leading change through unit-based teams
Highlights of a performance-improvement workshop by KP and LMP leaders at the Institute for Healthcare Improvement?s 2009 conference.
01/13/2009

Achieving a new bottom line: Saved lives
How a Colorado unit-based team achieved a breakthrough in treatment of hypertension.
12/11/2008

Spinning straw into gold
Ohio region's pulmonology unit-based team members talk about how they drastically improved patient access using the Rapid Improvement Model--and a change in attitude.
10/24/2008

Getting past pushback
When asked to bypass a contracted facility for surgeries and travel 20 miles to use a KP facility instead, the Vancouver General Surgery team resisted--but the UBT worked through the issues and it's benefiting patients as well as staff.
10/01/2008

One small staple means big savings for KP
An Emergency Room secretary at Sunnyside Hospital in the Northwest surprises herself and her managers by wiping out a problem with lost patient belongings.
09/29/2008

Transforming from the frontline up
Unit-based teams will lead the transformation of Kaiser Permanente Colorado.
08/12/2008

Can't get there from here?
Three teams demonstrate how flexibility can make for a better workplace.
07/25/2008

Small changes, big impact
In a world where health care is increasingly out of reach, Kaiser Permanente faces stiff competition. Succeeding and growing requires the full engagement of frontline workers.
07/24/2008

Besting human nature
An innovation born in a brainstorming session at Garfield Center and developed by teams in Southern and Northern California is decreasing the risk of medication errors.
07/24/2008

Improving patient access
How a frontline team in Adult Psychiatry redesigned its work processes to provide better access for patients.
06/03/2008

Six questions to improve team results
Tips from author Patrick Lencioni on how to improve team decision making.
03/31/2008

UBT regional update
2008 UBT regional update.
03/25/2008

Making teams work
Business writer and consultant Patrick Lencioni describes some of the pitfalls of working in teams are and how to avoid them.
03/25/2008

Trailblazers
A summary of what UBTs accomplished in 2007 and a look at how a UBT at the Vallejo call center's improved attendance.
03/25/2008

Point of view
UBT co-leads offer advice to new co-leads.
03/25/2008

Mid-Atlantic gets rolling with UBTs
Mid-Atlantic region launches clinical unit-based teams.
03/19/2008

Shhhh: Silence is golden
Unit-based teams in the Northwest improve quality of care by minimizing noise and interruptions, so that patients can get better sleep.
02/12/2008

A unit-based team improves service, reduces costs
Real world lessons and advice on solving problems at the front line.
01/22/2008

From triad to UBT
Ohio joins the rest of the Kaiser Permanente in partnership with the launch of Unit-Based Teams in an all-day rally and training session.
11/27/2007

Learning by doing: NCAL kicks off unit-based teams
Unit-based teams are on their way to becoming a fact of life at facilities throughout Northern California.
06/21/2007

Unit-based teams doing the right thing for patients and employees
The Northwest is launching its first unit-based teams at the Sunnyside Medical Center focusing on improving service.
06/13/2007

Mid-Atlantic region gets going on UBTs
In the Mid-Atlantic Region, unit-based teams (UBTs) will focus on service--improving member service and improving employee service to one another.
05/24/2007

Time for a change
Change was the recurring constant at the annual Union Coalition Delegates conference held in San Jose.
05/17/2007

Southern California launches unit-based teams
Close to 600 workers, managers and physicians gathered in Southern California for an all-day training that kicked off the creation of 100 unit-based teams in the region's medical centers.
03/08/2007

LMP redesigned to support KP transformation
The Kaiser Permanente Labor Management Partnership is positioned to lead a transformation at KP.
01/19/2007

On the same team: Vallejo's EVS department
The unit-based team at the Vallejo Medical Center EVS department is up and running. Now, when there are problems, there is a mechanism to discuss issues and come up with solutions.
09/12/2006

LMP Strategy Group Says unit-based teams are engine for high performance
LMP Strategy Group approved a strategy July 20 focusing on front line performance, performance both by and for the front line, and implementation support functions.
08/01/2006

Northwest Partnership in Action paves way for unit-based teams
The Northwest region has established 'Partnership in Action' teams made up of managers, union employees and physicians.
07/06/2006